Terms & Conditions


1. Definitions
“Relish” includes its sub-contractors and agents. “The Client” means the customer described as the Client in the attached correspondence. “The Meals” means the food, as quoted in the attached correspondence. “Drinks” mean all alcoholic and non-alcoholic beverages including spirits, wines, fortified wines, beers, ciders, mineral waters and fruit juices but excludes teas and coffee. “Package” means the meals and services as described in the attached correspondence.

2. Formation of Contracts
(a) Unless otherwise stated in writing by a Director of Relish, all orders accepted by Relish are subject to the under mentioned terms and conditions.
(b) No binding contract shall be formed until Relish has confirmed its acceptance of an order by notice in writing to the Client. Further, Relish shall be under no obligation to perform the contract unless the Client has paid the deposit mentioned in 3(b) below.

3. Payment Terms
(a) All prices quoted are exclusive of Vat which shall be payable at the rate(s) at date of invoice.
(b) (i) The Client shall remit to Relish a non refundable pre-payment to the value of 25% of the anticipated final function account with confirmation of order and a further 50% of the anticipated final function account no later than 30 days prior to the date of the function. The balance will be invoiced and payable no later than 14 days prior to the event.
(ii) The whole or part of such pre-payment may be applied to Relish in discharge in whole or in part of the actual total cost of the function to the Client, or in discharge of any liabilities incurred by the Client herein. (c) The invoice for all additional services supplied by Relish will be issued on conclusion of the event and shall be paid within seven days from the date of the invoice.
(d) All charges unpaid after their respective final date for payment shall carry interest on the amounts outstanding at a rate of 2% above the rate of Bank of England.
(e) Relish reserves the right to suspend or cancel the performance of the contract if payment dates are not adhered to.

4. Catering Service
(a) The Client shall specify in writing, no later than 14 days (excluding Saturday/Sunday) prior to the commencement of the event, a minimum number of meals which it will require to be served during the event; failure to thus specify will result in the non-production of meals. The Client shall pay for the minimum number specified or the actual number of meals served during the event whichever shall be the greater. Relish does not guarantee to provide meals at the event in excess of the minimum number ordered by the Client. At this time any dietary meals required must also be specified.
(b) Bookings will not be considered confirmed until received in writing and any advance deposits paid as appropriate.
(c) Where drinks are chargeable on a consumption basis, Relish cannot accept returns for open bottles of wine or part kegs of beer or lager.
(d) Relish cannot guarantee the availability of any particular item of food or drink but where any such item is unavailable Relish will use all reasonable endeavours to provide a suitable alternative.

5. Conditions
(a) All Relish quotations are subject to availability on receipt of order.
(b) Relish do not accept any liability and shall not be liable for the non-completion of
the package or for any delays arising as a result of:
(i) strikes, riots, or lock-outs affecting any of the trade in which Relish is concerned.
(ii) exceptionally adverse weather conditions
(iii) loss or damage by fire or floods, or any other cause beyond its reasonable control.
(c) Save in respect of liability for death or personal injury resulting from negligence of Relish in respect of all claims arising under any contract shall be limited to the amounts of the price or charges payable to Relish under such contracts.
(d) Relish shall not be liable in any circumstances for any indirect or consequential loss or damage whatsoever.
(e) All equipment owned or hired by Relish is covered by the company’s insurance.

6. Cancellation
The Client may terminate an order by notice in writing to Relish, 51 Castle Street, Cirencester, Gloucestershire. GL7 1QD. Relish shall be entitled to charge the minimum meals ordered, verbally or in writing, if the cancellation is received less than 28 days prior to the commencement of the event or, if minimum meals have not been confirmed a charge covering the loss of sales opportunity. Following a reduction in numbers to be catered for by more than 10 covers subsequent to the acceptance of the quotation, Relish have the right to requote.
Where hiring of equipment (tentage) etc. is involved, the company shall be entitled to charge;
(a) 100% of the hire charge of the equipment if notice of cancellation is received less than 30 days prior to the commencement of the event for which the equipment is required
(b) 75% of the hire charge of the equipment if notice of cancellation is received less than 60 days prior to the commencement of the event for which the equipment is required.
(c) 50% of the hire charge of the equipment if notice of cancellation is received less than 90 days prior to the commencement of the event for which the equipment is required.

7. Credit Terms
All invoices are due for payment by return. If any invoice is not settled within 14 days of the invoice date we reserve the right to add interest to your outstanding total. Interest will be added to the gross total of your invoice at a rate of 10%, although no VAT is applicable to the interest rate itself. This interest will be added to your invoice on a monthly basis.
We will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

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